• Sonstiges
  • Frankfurt

iXceed Solutions

Role: Deskside Support Locations: Frankfurt Germany (5 days onsite a week) Type of Hiring: Permanent Language: German and English Client: LTIMindtree 1. Requirements to Onsite Support, incl. VIP Support 2. For Onsite Services, the support shall be included: • Warranty Service • Software Service • Break Fix Service • Cost Proposals • IMAC • Technical Courier • Service PC or Mobile device • Replacement Unit Stock • Additional Resourcing Onsite/Project Delivery • Hardware lifecycle management in ServiceNow • Printer and in house accessories (screen, desktop etc.) • Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team. 1. Onsite support shall also include our AV management system on a day-to-d basis including: o Video support, o Problems with HDMI cables and presentation (change of HDMI cables), o Problems with end users using presentation/sound, o Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook), o Problems with Touch panels (Almost every time broken PDS cables), o Problems with dial into a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) & o Physical onsite support in the room or if a video system needs RMA or other type of onsite service. 2. Wallboards o Problems with HDMI switches, o Problems with HDMI cables, o Problems with wallboard PC´s and screen configurations, o Problems with Meeting room displays (often is the fix a reboot),